By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My husband should have read the whole description before buying it. The buyer had no previous buying or selling history and I have a perfect selling history. You can also cancel the order by going to Profile . I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. And you will only attract cheap customers who are usually garbage. Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Infographic : The Different Types of Meditation Free Infographic. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! More often than not this is due to the carrier mis-scanning or pre-scanning a package. Were happy to help. Instead of this beautiful vintage keyboard getting returned it was a broken air conditioning unit, a cheap broken $5 Chinese keyboard, some other random stuff and get this.. 2 bags of sand to add weight to it to make it look more legit. They responded that seller has shipped and there is nothing they can do. But thats part of running a business. Look below: "What if my item is never shipped? No wonder eBay sellers hate people with PO BOX address. They are now worse then eBay! And trying to dispute a rating is a nightmare. Im confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. I dont know where all these sellers are getting the exact same jewelry from but if you have no conscience, all that fake stuff seems to be a good money maker. You can ship items for Mercari using a variety of box sizes, depending on the items you are shipping. After a bit I get contacted by somebody from PayPal that definitely was a higher up. Create an account to follow your favorite communities and start taking part in conversations. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. Great. They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. Thanks. Apparently, this happens quite often. If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. So the site is ripe for fraud and scams. Please note that expedited shipping is not available via this offer. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. Trust me, not worth it. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. I dont know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. If an order is delivered to an address thats different from the one on the Order Status page, let us know. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. Waited 2 more days and sent complaint to mercari. I hope she do cause once she do. It happens constantly. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. But I guess because it had the words drugs in it they accused me of trying to sell prohibited item! I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Sellers may even be invited to join the Mercari Elite Seller Program, which provides additional rewards for high performing sellers. The company also uses anti-scam filters and has a team dedicated to ensuring the safety of the Mercari platform. He buttered me up and told me it was for his private collection. Founded in 2013, the app is currently stationed in the U.S. and the UK. I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds. I got a half-assed "I'm busy" excuse, and the label was created that evening. After waiting four days, sent a note to seller. How awful! Customer service can be sketchy and hard to get in touch with. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. They sided with her. Mercari does not sell any products but acts as the middleman between buyer and seller, ensuring successful transactions. Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. They still approved it. Will NEVER bother with this site again-Be warned! You should file a claim on BBB. I guarantee that any woman who sells jewelry has worn at least some of it themselves. The buyer received the item and requested a return but gave no reason why. PERIOD. I agree the $2 fee is ridiculous. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. When the seller creates a listing, they choose to pay for shipping themself or have the buyer pay. Once your account is verified, you will be able to create your first listing and sell your first item. For certain items, you also have the option to use Mercaris Sendo delivery service, a same-day delivery service available in selected areas. Press question mark to learn the rest of the keyboard shortcuts. But everytime Mercaris support team came to the rescue. Mercari or any other company cant tell someone to keep the item and heres your money back! Dont buy anything from this horrible seller. Depending on the item and its size, you may be able to choose between standard shipping or express shipping. I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. Well a few weeks later since it was shipped to Hong Kong it took awhile. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. Theyll side with whatever is beneficial to them. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. Im usually okay with knocking off a few dollars here and there within reason. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. I used the site one time and lost $30. Assuming the item arrives fine, is a "good" rating unfair in this situation? Clothing-wise, Ive been very lucky on Mercari. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. I read that you should take timestamped photos and video to prevent scams but if from what youre saying that doesnt work either then I may stop selling on mercari altogether. Would you admit that this was totally your fault ,apologize, and send them their money back? Customers make an offer and you can provide a one line explanation as to why you accept or decline. Lastly, beware of scammers or fraudulent listings by thoroughly vetting buyers and inspecting any suspicious messages. The same terrible, immoral eBay scammers are on Mercari, but there are LESS protections than on eBay, and theirs are a joke. I agreed to sell some items for a friend. Just cancel. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. No one would help me and transfer it in another way. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). I responded with Why? I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. Shipping time frame We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. My husband recently purchase 3 park of Pokmon cards for my son for $90. Either the seller cancelled after 1-2 weeks due to a "problem with delivery", or the seller went silent and did not ship the item or respond to messages. I ended up blocking him but his items show up on my feed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. USPS stated a label was printed, but never scanned in at post office. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. My average profit is $14. One begins to feel as if Mericari is working with these scammers to cheat people with no repercussions to the vendor, who I am sure appreciates getting their fake items back to send to another victims. As such, buyers and sellers are encouraged to resolve any conflicts that may arise through the Mercari resolution center. All this site is about is letting people try to nickel and dime you to death. Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. I am a buyer and a seller! He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. Your shipping cost is not refunded. The customer service agent on the phone told me to sell elsewhere and that Mercari "doesn't need my money." Mercari seems to intentionally display fake promo codes on . Also see our guide to selling based on the type of product. Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. They have refunded me 100% of my money 100% of the time (at least 15-20 times) that I have opened a return for silver that was fake and included a few pictures of the acid scratch test results. This is a joke!! There's also a $2 fee if a direct deposit transfer is rejected by your bank. This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. Hopefully I will get my money back. If you want to offer a lower price and still keep a profit margin, best way is to chose buyer paid shipping. First, ensure that you meet the requirements for free shipping. I had one seller cancel after saying the item had been shipped. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. Listing is easy and you dont have to accept offers from buyers. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. Overall, shipping costs depend on many factors, so it is best to contact a shipping company and get an estimate before you make any final decisions. Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. My seller just replied to my 3 messages and said she shipped it. Totally agree. Ive been selling for 2 years now. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. To make it happen, we ask that you verify your identity. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Everything was all good and the buyer was super stoked he found it. Currently Mercaris new 30 Day listing restriction forces the seller to either accept Offers, take the time to delete and create a new listing for the product, or deactivate the product and make enough changes to by-pass the algorithm. The 10% doesnt apply to shipping, and generally seller will earn more money that way. 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