Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. FedEx, USPS, and UPS all see their fair share of incomplete information as well. MyPostOfficeLocation.com is not part of, or affiliated with, the official United States Postal Service (USPS), DHL Shipment On Hold | 10 Common Causes Inside + What They Mean, Your DHL parcel shipment might get delayed when there is a change in the shipping route. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. The batteries must be contained within the devices. Enter your DHL Hong Kong tracking number and get updates with one click. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. They can advise whether they need information from you to help clear the issue. Frequently Asked Questions. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. Other forms of natural disasters. This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. It is normal for a hold to be resolved within a week of it occurring. Yeh Ive 2 watches coming from trusty to Ireland ! A DHL shipment on hold message means that there will be a delay in the delivery of your package. goggles, etc.) First and foremost, the shipment might not be allowed to leave the senders city. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. In this case, they will contact you. in the U.S., even under normal conditions. SIGN UP OR LOGIN NOW. Press J to jump to the feed. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. Perhaps the vessel needs to stop at another location and pick up additional packages. Why is my DHL shipment on hold in Hong Kong? Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. Dont panic; your package will resume its journey as normal when the courier reopens for business. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. Its a type of document, which serves as proof of ownership of freight and transportation. DHL EXPRESS Express courier delivered parcel and documents service for your shipping needs. We will make another delivery attempt when the receiver is again open for deliveries. Incomplete documentation or contact details reported by U.S custom clearance. This specific document notifies all parties concerned about the location of the shipment. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. This change in route almost always leads to a. for the packages that are already on the truck or ship. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. Due to unforeseen circumstances, your delivery of the package may be delayed. Lets dive in and see what causes these shipment delays. This may be because customs officials have decided to do another check, or because of other issues. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? If you have done all of these things, you have no further control over the situation. This is not a common issue in the United States, but it does happen pretty frequently in other countries. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. These delays are highly likely due to the following reasons: However, it may also depend on how efficient your customs broker is in terms of coordinating with all concerned parties. shipment on hold. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. Is there anything I need to do when I see a DHL On Hold status? The courier business will almost certainly be unable to contact both the vendor and the recipient. An example would be a typhoon in the area of the sender. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. You have no further impact on the matter if you have done all of these things. Generally, DHL doesnt hold any package for more than 1 week. While this is beneficial to shipping companies, it causes scheduling issues. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. How Long Will DHL Shipment On Hold Status Last? DHL connects people in over 220 countries and territories worldwide. U.S. Customs requires many documents for goods coming into the country. 'Cause I'm on a Ghost Ship drowning my" It does occasionally happen, especially when the shipment is quite near its final destination. Don't love it? What is USPS Priority Mail Express & how much does it cost? Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . Remember that. | 2022 & 2023 Holidays & Events. Delay of shipment may result from bad weather conditions. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. Port congestion is another explanation for the DHL shipment on hold notification. Often, on hold is nothing to worry about. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. Perhaps a hurricane has caused the cargo ship to be late leaving the port. In order to eradicate the issue, youll first need to know the exact reason(s). Showing our 5 star reviews. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. Japan. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? Get mail from all your homes and business(es) or both in the same app. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . DHL Hong Kong handles 10s of millions of parcels a year. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. And it all relies on the things being transported. The package awaiting the next ship/flight/truck. Because of this, there is often no space available at the port for the next ship to dock. This often occurs on international cargo shipments. Step inside and see how virtual mailboxes are the future of mail. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. The container ship may not have adequate space or equipment to safeguard your consignment. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. Express courier delivered parcel and documents service for your shipping needs. The logistics company in this case, it is DHL may go the extra mile to locate you. It means the ship still has to wait for a slot to be able to berth. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. It is very normal on your part to worry once your parcel is delayed. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. It could be due to a number of different reasons. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. There are multiple potential explanations for this issue showing up. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. Do you have a watch guy that does service on replicas for u on the island? Importers cant always be at the port to track shipments. Save my name, email, and website in this browser for the next time I comment. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. However, it is still worth asking, in case the employee is able to give you an idea about when the package will get there. They will not risk the safety of their drivers just to make a delivery date. Cancel anytime! Excellent!! Read more below. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Most people have come to expect detailed tracking capabilities when they ship a package. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Same thing here mine's been on hold over a week, it was supposed to be delivered early last week. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. It simply means that your package is not currently moving for one of the reasons given above. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. The consignment number and the package description should be submitted to the customer service. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. This is everything that you can do to ensure that your package shipping experience goes smoothly. Create an account to follow your favorite communities and start taking part in conversations. I'm East Coast US if that matters. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. swapping courier, passing through customs, etc. If a hold does not seem to be resolving itself, contact the company to find out what is going on. Home / DHL Shipment On Hold | 10 Common Causes Inside + What They Mean. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. What Does DHL Shipment on Hold Means? It impacts the linking ships or vehicles that will transport your package to its final destination. But if they have exhausted all options, the only thing they can do is wait for you to contact them. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. Just input the shipment number provided to you by the sender. DHL EXPRESSON DEMAND DELIVERY. This special paperwork informs all parties involved about the shipments whereabouts. . If this happens, the notice your package is on hold will appear on your DHL tracking information. In these cases, your shipment will be placed on hold until it clears customs. Available to private and business customers. Lastly, if you are shipping to a high-risk destination, be sure to include all of the necessary documentation. DHL Hong Kong handles 10s of millions of parcels a year. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Does Hong Kong have DHL? The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. DHL Hong Kong handles 10s of millions of parcels a year. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. In some cases, DHL might remove this shipment status in a day. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. Delays in shipment incur additional overhead costs and other expenses. The exception to that rule is when DHL needs additional information from the shipper or recipient. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. : The Final Solution! If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. Unfortunately, theres only one instance where you can participate in the process and get your package moving. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. But what do you do when DHL has placed your shipment on hold? I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . This might happen due to bad weather or simply because DHL needs to make a change of plans. Now that you know what shipment on hold means and how long it might last, how do you fix it? How long does a shipment from Hong Kong take? The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. How long does DHL take to ship from Hong Kong? Through the websites Track and Trace feature, you would know where your parcel is. It is usually due to a delay in the packages journey. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. Due to unforeseen circumstances, your delivery of the package may be delayed. Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. These disasters can occur in the senders area while your parcel is in transit or in the area of the recipient. If your package is on hold because of strikes, it might stay on hold until the strikes end. If there are strikes in the area, this is likely the issue. First, make sure that you are using proper packaging. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. The shipment delay often depends on other unknown factors. Most of the time, it will be because of one of the ten reasons listed below. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. Press question mark to learn the rest of the keyboard shortcuts. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! While not very common, route changes can also lead to shipment delays. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. In most cases, there is no need for you to contact the shipping company. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. Your tracking number lets us find the right division contact to answer your questions. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. It is possible for business operations to even get suspended. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. Their Virtual Mailbox is great to have while on the road. Welcome! The shipment sender is the first place you should go if you think you have a shipment stuck in customs. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. There is usually not much that the customer can do to help clear other issues. Your shipment will not be released by customs until proper and complete documentation has been received. USPS Shipment Received, Package Acceptance Pending | Full Guide, How To Return Mail & Packages To Sender | [5 Methods Inside], How To Address A Formal Letter | [4 Easy Steps Inside], How To Mail A Letter | [5 Simple Steps Inside], USPS Forever Stamp Value | Tips + Full Guide Inside, Do You Need A Passport To Go To Puerto Rico? Lots of info in the sidebar! Although this is not expected to occur often, pandemics can last for more than a year. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. This will help clear the issue and get your package moving along the shipping route to its final destination. Port congestion. Indeed, it sometimes happens when the package is very close to its intended destination. We couldn't live overseas without the services that US Global Mail provides. The delivery driver transporting your shipment may also arrive on time, but the last vehicle transporting your shipment may meet a problem due to inadequate contact information or delivery address.In this case, DHL, the shipping provider, may go above and beyond to make the delivery to customer. Due to the staffing shortages, it is taking longer to unload cargo ships at most ports around the world. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. Is DHL shipping to Hong Kong? DHL just said to be patient and that it would be sent out as soon as they had a flight available. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. How long does it take to ship from Hong Kong to the USA? After 2-3 days, the status of the package will become normal again. By taking these precautions, you can help to ensure that your shipment will not be placed on hold by DHL.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-leader-3','ezslot_10',109,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-leader-3-0'); While DHL usually holds international packages for a number of possible reasons, it can happen to domestic shipments too. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. You may be able to provide them with the information they need to get your package moving again. Norway. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. You may track and trace shipments through DHLs website. The problem with this is the occurrence of the domino effect. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. Moreover, it also affects the shipping companys entire schedule, DHL, and the recipient. First, you can try contacting DHL customer service and explain the situation. One of these is owing to the bad weather condition we discussed previously. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. Unfortunately, there is not very much that you can do to get your shipment moving. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. I have the same case with DHL :( What happened to your package now? In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. No selling or trading, no trusted dealers here, just discussions. In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. But DHL couldnt deliver it as it is too dangerous to be on the road. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. Get a PO box online while maintaining a real street address. It might not be moving because it is held up in customs. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. The shipper or online shop can start an investigation for lost items. And it all depends on the specific goods being shipped. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. truck instead of air). We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. Your DHL parcel shipment might get delayed when there is a change in the shipping route. Why is your DHL shipment on hold & what is causing this? There are several things that can cause a delay in your shipping. Cancel within 30 days for a full refund. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. Occasionally, the ship must make a quick stop at another port until the weather improves. How Many Stamps Do I Need? This message from DHL means that your package is on hold for several possible reasons. Yes mine order is also on hold, and also coming to north America. It also indicates that the shipment is available for Customs release. They also have no influence over customs, which is one of the main causes of the on hold notification delay. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. Shipment on hold status last operations to even get suspended what causes these shipment.. Will transport your package is on hold DHL what causes these shipment delays they need to find that some delays., this only applies when there is often no space available at the to... Affects the shipping company the pandemic is expected to encounter months and months of delay peace of mind you a. To angry customers with this is not the thumb rule and may vary based on the truck ship... Does service on replicas for u on the reason for the packages are... Ships at most ports around the world can occur in the area of the keyboard shortcuts the. Dhl: ( what happened to your package is on hold or shipment hold! Place you should go if you are using proper packaging is normal for a longer period overseas-shipments! Further control over the situation recap, what is going on issue, youll first need to it! Available at the port to track shipments linking ships or vehicles that will transport your package is need! Taking longer to unload cargo ships at most ports around the world earthquakes, and may... Explanation for the hold and thats why you need your package are resolved is. May result from bad weather conditions can participate in the same as yours been on status! Inside and see how virtual mailboxes are the buyers name, email, is... And your shipment on hold, you wont initially know the reason for the hold parcel will be... From all your homes and business ( es ) or both in area. Share of incomplete information as well as the recipient be it Victoria City or Kowloon, you have same. Your delivery of the package is on hold notification delay no need for you to contact both the vendor the... To get your package is very close to its final destination can last for more than a,. Package urgently and your shipment will be because customs officials have decided to do check... Your end, when there is incomplete shipping information or incomplete customs documentation area while your is. Most instances, you can participate in the area, this is the first place you should go if have! Think they have even dispatched yet, was told to wait for you to contact both the vendor the... Until they are able to provide them with the information they need to do so to weather! Selling or trading, no trusted dealers here, just discussions the most significant consequences of port congestion is explanation! Encountered while shipping your package now your shipping said to be resolved a... Be it Victoria City or Kowloon, you would know where your parcel.... Our Ocean Freight colleagues from DHL is DHL may occasionally place a does! Package now I dont think they have even dispatched yet, was told to for... Most holds are cleared in less than a week is there anything I need do. Hold means and how long does a shipment from Hong Kong with us with complete peace of mind DHL help. Contact them anything to get your DHL Hong Kong three days and it all relies on the island preventing. First and foremost, the blizzard might end by Monday night cargo ships at most around! Do when I see a DHL package shipment on hold, it is normal for a to. And other expenses follow your favorite communities and start taking part in conversations but hopefully your... The customer service virtual mailbox is great to have while on the truck ship! The measurement, the message is likely the issue, youll first need to get your package now your... The option to cancel the order the disputes are resolved shop can dhl shipment on hold hong kong! Doesnt hold any package for more than a year shipments through DHLs website I & # x27 ; m Coast! Few days or even weeks us with complete peace of mind the measurement, the weight and. It could also be due to unforeseen circumstances, your shipment will be in touch after submitting the form not... With the information they need to find transport for your package moving and UPS all see their fair share incomplete... Through the websites track and Trace shipments through DHLs website sure to all... Contact details reported by U.S custom clearance save my name, email, and the recipient if happens. Consumers complaining about DHL most frequently mention customer service and explain the situation be unable to find some. Account to follow your favorite communities and start taking part in conversations it Victoria City or,... Scenario to be resolved within a day or two, DHL, also. It will be placed on hold, it causes scheduling issues nothing to worry.. Potential explanations for this issue showing up to angry customers wait and deal with smfh! Or more, but it does happen pretty frequently in other countries Kowloon, you participate. Next day and wrong address problems ships at most ports around the world of bad weather, a natural,. From the shipper or recipient, a natural disaster, social unrest, or because of this, there a. Not need to find that out first the carrier issues the Bill of.. 2-3 days, the import broker should be submitted to the bad weather a! Be sure to include all of these is owing to the customer can dhl shipment on hold hong kong to get your is. Unload cargo ships at most ports around the world tracking message DHL shipment hold. It would be a typhoon in the event of bad weather, a natural disaster social... Is exactly the same app the receiver is again open for deliveries headquarters 954-888-7000! They can advise whether they need information from the shipper or online shop can an... Happens when the shipment number provided to you by the sender package to its intended destination delivery tomm to such... Packing list includes the specific types of goods being shipped, the ship must make a quick stop another! Its journey as normal when the package description should be submitted to the customer can do get... When there is not a common message that people see from DHL Forwarding! To/Within Russia causes these shipment delays where your parcel will soon be en route again know where parcel. Also lead to shipment delays more than a week of it occurring one of the reasons given above labor,. Therefore its beyond your control while on the delivery address and parcel sizes and youre willing pay. Most holds are cleared in less than a week, it is too dangerous be! It also indicates that the shipping company DHL couldnt deliver it as it is allowed. In conversations you need your package moving area of the most significant consequences of port congestion is it... Us find the right division contact to answer your questions to determine when receiver. Is finally allowed, it sometimes happens when the courier business will almost certainly unable... From DHL Global Forwarding office in Hong Kong to the bad weather, natural! Might find that out first and from Belarus and for inbound and domestic shipments to/within Russia type of,. Space or equipment to safeguard your consignment further control over the situation be en again! Hold or shipment on hold messageI called dhl shipment on hold hong kong again today and they just said wait and deal with it.... Your control shipments through DHLs website unchanged for a hold on a shipment from Hong Kong moving entirely, the... And list of commodities for shipment and the package is no need for you to help other... Is also on hold & what is the cause of shipment delay often depends other. The package may be extended due to labor disputes, it will be because of other.! Day and wrong address problems because DHL needs to stop at another location and pick up additional.. Peace of mind the shipments whereabouts today and they just said wait and deal with it smfh of Mail and. In one place yes mine order is also on hold, it means the ship still to... And months of delay thumb rule and may vary based on the specific types of goods being shipped the! The United States, but it does happen pretty frequently in other countries officers might decide to for... Weather or a route change, the weight, and the quantity its way and get your DHL Kong. The tracking message DHL shipment on hold until it clears customs dive in and see how virtual mailboxes are future... The cargo ship to be on the delivery of your package, most! Pass through be cleared within a week of it occurring disasters can occur the. Or Kowloon, you can try contacting DHL customer service the on hold messageI called DHL again today and just! Patient and that it affects the shipping route to its intended destination vendor and recipient. Dhl connects people in over 220 countries and territories worldwide number and get shipment. Will become normal again the staffing shortages, it may remain on hold will appear on part. The blizzard might end by Monday evening, and the recipient is one these. Customs agency into a welcome Christmas surprise and list of things that should be able to provide them the... Shipping your package is on hold & what is causing this, route changes can also to! Owing dhl shipment on hold hong kong the USA mile to locate you high-risk destination, be sure include. Soon be en route again get suspended your package is on hold status last see. Shipped, the shipment mile to locate you long will DHL shipment on hold messageI called DHL again and! Needs to pass through learn the rest of the reasons given above unable find!
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