No one expects to have to cancel a cruise. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. If you have a covered. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. No longer required. Crew Vaccinated? Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Disappointed with Viking Cruises cancellation policy. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. The final dose must be completed at least 14 days before sailing. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Are Any Unvaccinated Passengers Able to Sail? Beginning September 6, 2022, passengers on all sailings (excluding those calling on Canada, Greece, Australia and New Zealand) will no longer need a COVID-19 test. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Submit a complaint and get your issue resolved. : For U.S. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Stay current with special offers, news and destination-focused content. Do you have a Viking Oceans Future Cruise Credit? Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000001276 00000 n Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Masks and Physical Distancing Requirements: masks are no longer required. The company left an official comment to this complaint. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. ($1,300 - $10,399 for sgl occ) Bike into a fairy-tale scene in Germany's Black Forest. Air Are there luggage restrictions during the trip? These requirements end October 4, 2022. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Remaining 2022 transatlantic crossings are also excluded. No, except in ports where pre-testing is required. Beginning September 3, 2022, with a negative COVID test. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Note: Visa requirements subject to change at any time without notice. Is A Pre-Arrival COVID-19 Test Required? . Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Are Any Unvaccinated Passengers Able to Sail? On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. Share your photos and videos with others to prove the truth of your words. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. 0000001948 00000 n Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. No, though Antigen testing is available on board and will be available should symptoms arise. The insurance will give you vouchers toward, guess what, another Viking cruise. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. 0000004722 00000 n Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Are Any Unvaccinated Passengers Able to Sail? From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y `&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Yes. Masks and Physical Distancing Requirements: None. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. They reserve the right not to use your photo for any reason. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Thank you in advance for your prompt attention to this issue. The complaint has been investigated and resolved to the customers satisfaction. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000046770 00000 n A small number of passengers may be exempt on religious and medical grounds. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; There were none available before 2023. Is A Pre-Arrival COVID-19 Test Required? Viking Cruises' Risk-Free Guarantee Policy A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. We received these statements as recently as July 24, 2022 and December 1, 2022. At Viking, your experience means the world to us. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. 0000003670 00000 n Please request the appropriate accessibility form for you to review, sign and return to us. Is A Pre-Arrival COVID-19 Test Required? Share your photos and videos with others to prove the truth of your words. Do you have a Viking Oceans Future Cruise Credit? 0000051407 00000 n This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Is A Pre-Arrival COVID-19 Test Required? What Is Happening With Test Cruises in 2021? Yes, passengers aged under 17 (with testing). As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. : Yes -- American Queen is even vaccinating its shoreside employees. Can Families With Young Children Cruise in Summer 2021? If required as a condition of entry into the country of embarkation. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. 0000051332 00000 n Is A Pre-Arrival COVID-19 Test Required? Please note we are unable to secure your reservation until payment is received in full. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. All vessels and motorcoaches are equipped to European standards. I got back what I could, but believe me, that $19k could have been another nice trip to take. Is A Pre-Arrival COVID-19 Test Required? Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Fla. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. Yes, children 11 and under. We took advantage of that thinking it was the only offer we would get. This complaint was posted by a verified customer. Pre-cruise testing is still required for voyages 16 days and above. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Submit a complaint and get your issue resolved. No - pierside testing is no longer available as of August 4, 2022. Risk-Free Guarantee: How it Works Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. 0000006634 00000 n If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. In all, we are out the money. Viking will, where feasible, offer pre- and post-cruise experiences. A test could be required for air travellers entering the country of a Scenic embarkation port. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. I only got my money back that I paid extra on the cruise I canceled. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. I believe the company is the same one Viking uses. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Virgin Voyages Unvaccinated passengers 12 and over will need to present proof of a negative COVID-19 test, and pre-cruise tests may be required to embark in countries like Canada. At this time, a second booster vaccination is not required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Thanks guys. No, passengers must carry out the pre-arrival test. 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