Hopefully, the changes they make to their policies get them back in the good graces of the people. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. . The face of #EVIL #donnareneau. The content produced by YourTango is for informational and educational purposes only. 4.54am: Police/fire report difficulty locating vehicle. She intentional inflicted pain on another human being. 5.16am: Rescue boat arrives and is launched. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter. She's under water now'. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. Donna Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' call at 4.38am . Donna Reneau was working her last shift as a dispatcher for the Fort Smith Police Department on Aug. 24 when she received a call from Debra Stevens, according to KFTA-TV. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Here's what we know about Donna Reneau, the 911 call, and the fallout of her actions. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". When do the clocks change in 2023? This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. I cant get out and Im scared to death, maam. DONNA RENEAU. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. FORT SMITH, Ark. They just weren't able to get to her on time, Mitchell said. An internal. 06:54 GMT 23 Dec 2019 Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. She was later found dead. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. Phase De La Lune sotrisme, Responders begin trying to get to vehicle, donning life vests and ropes. I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. Dispatcher begins gathering information. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? Im sorry maam, I didnt see it, she said. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. I don't know how you didn't see it, you had to go right over it. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. Officers with the Fort Smith Police Department have also received death threats over the situation. No criminal investigation will happen. A date has not been set for a memorial service for Stevens. She was not criminally charged in the death of 47-year-old Debra Stevens'. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. This material may not be published, broadcast, rewritten, or redistributed. Next time don't drive in the water." The audio of the 911 call was. She was also heard in the call telling Stevens to "shut up.". She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. 2023 NYP Holdings, Inc. All Rights Reserved. Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. We are no longer accepting comments on this article. The call happened on Reneau's final shift. "I do think that that played a big role in her death," Diane said. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. Absolutely', he said. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. Thank you for your dedicated service Donna'! To leave an online tribute, visitwww.edwardsfuneralhome.com. 4.54am: Police/fire report difficulty locating vehicle. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . (P. "Will you pray with me?" She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. She worked in Fort Smith, Arkansas as a 911 dispatcher. In the 911 recording . I dont want to die, she repeated. 5.02am: Responders report they have located the vehicle. Bettering work conditions I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. 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Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. She's a former 911 dispatcher who used to save lives with her calls daily. Stevens called 911 . But, even when calm down is required, what 911 callers dont expect when theyre frantic for help is condescension and impatience from the operator, and certainly not during the last moments of their life. and A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a. Thank you for your dedicated service Donna!. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Bettering work conditions - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. "I don't see how you didn't see it, you had to go right over it, so.". Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. Reneau does not face any criminal charges in Stevens' death. 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Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. 5.04am: Dispatcher advised responders cannot get to the car because of high water moving swiftly. The comments below have not been moderated, By An external investigation by an outside agency is also taking place. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. ", "Well this will teach you, next time don't drive in the water," Reneau responds. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Stevens eventually drowned. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. An internal. I'm going to drown!" - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. 'You're not going to die. We would like to show you a description here but the site won't allow us. She hasn't been charged with any crime. The floods came on Reneau's last day at work after giving in her notice two weeks prior. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. The review concluded that she had done her jobas required. Please consult your doctor before taking any action. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. The 911 call was in EXCESS of 20 minutes. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. I don't know how you didn't see it, you had to go right over it. I dont think it would have risen to the level of terminating someone. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. The woman's call was answered by dispatcher Donna Reneau (pictured above), who was working her last shift as a 911 operator after she resigned earlier this month. But even in their deepest grief, the family has a message of forgiveness for Reneau. The Fort Smith Police Department are sweeping this under the table and refusing to take any criminal action against their employee who failed to do her job and caused a death as a result. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. Operator Donna Reneau took that call at 4:38am. Every police officer on duty is busy on other calls. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". 5.02am: Responders report they have located the vehicle. But Reneau's handling of the dying woman's call has opened a . "I can't swim! According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. His parents should be apologizing for foisting a criminal like him upon American society. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. 'To know you have helped someone that needed it gives you a great feeling. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. Stevens first called Diane when she became trapped. When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. 4:01 pm. Arkansas 911 Dispatcher Tells Woman To 'Shut Up' As She Drowns To Death, Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down, Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice, Groom Invites His Nephews To His Wedding But Excludes Brother's Stepdaughter Her Mom Is Debating Whether To Attend, What Jon Hamm Says Changed His Mind About Marriage After Swearing It Off During His 18-Year Relationship With Jennifer Westfeldt, Man Insists Landlords Should Get Tipped By Tenants If They're Going To Tip Baristas, New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. She begged for the dispatcher to send help and said she was scared. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. Police in Fort Smith, Arkansas have issued an apology after a state. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. This petition starter stood up and took action. So calm down'. A date has not been set for a memorial service for Stevens. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Reneau was working her final shift Aug. 24 when she took the call from 47-year-old Debra Stevens, a newspaper delivery woman, who later drowned as her SUV was swept away by flash flooding. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. 'It's a tragic thing, I understand that. 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