Dont like the product, buyers remorse, etc. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. (I am also located in North America. it may take up to 3-5 business days for us to inspect and process your RMA. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Anyone can write a Trustpilot review. Anyway, l received the cooker before l received the email answer. you may request a return within the return period. it may take up to 1-3 business days for us to review your RMA. This is far too much work for a simple noodle order. It goes against our guidelines to offer incentives for reviews. Home; Holiday Sales. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. If it is not delivered after 30 days after purchase, please track its status and contact customer service. All returns must have an RMA number. Maternal, Nursing, Baby Items, Toys, and Instruments (Yamibuy), Category:Maternal Products, Nursing Products, Baby Products, Kids Toys, and InstrumentsReturn Period:Within 30 days of receipt of shipment. You will not need to return the formula. The researchers collected and sifted through dozens of research papers that examined purchases, returns or both. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. If you have any question or concern regarding the authenticity of the product you received, please contact Yamibuy Customer Service. You can use the service to buy from Cosme for instance. Snacks are extremely popular. As you can see these shipping times are incredibly quick. Shipping details is listed on the product pages. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. __("sellers") : __("seller") }}, {{numTotalView > 1 ? If your product falls under the below special categories, 1. It's completely free. Please be sure to provide us with your order number, picture of the product (if requested), quantity, and the reason for the return. If you are returning the product due to personal reason. Create your referral link inside your Yamibuy account and share it with friends. Order processing Yamibuy is by far one of the fastest shipping grocery stores. He loves to write about his experiences and share them with others. We will let you know if the item needs to be returned to seller. The company also offers free shipping on its products. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. CouponFollow tracks coupon codes from online merchants to help consumers Select the return policy you want to add an exception to. And this is backed by many tests from experts. It's not likely my shipment is going to go out on time over this, either. Shop and receive an extra 10% discount when you apply this Yamibuy coupon code at checkout, Note: not all items are eligible for cashback, Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout, Receive 88% off Sitewide on your order with code. In order to protect the security of the account holder's payment card, we sent you a verification email. unless product is defective or have quality issue. Just make sure you check the warehouse from yami Buy only. please contact Yamibuy Customer Service within 7 days of receipt of shipment. Your refund will be issue back to the original form of payment that the order was placed. Learn more, Your suggestions help us improve together, Please contact to baby formulas are no eligible for return. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. Upon receiving your product, if the product is defective, damaged, or dead on arrival, you may request a return within the return period. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. And then ship it from their warehouse to your preferred destination. It sounds like OP is not in America though. For protecting payment safe, we need verification. merchant website to ensure validity before making a purchase. Here are 8 tips for writing great reviews. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. All returns must have an RMA number. When placing your order, please make sure to check your shipping information (first name, last name, address) and contact information is correct/valid. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. Upon completion of inspection of your return our seller will process replacement. Note:Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Note:Please make sure that all contents of your product including. We only accept returns of the hardware we sell directly to you. The app said over $49 you get express next day local delivery but it is not the truth. The way for verification looks like a scam, who the hell will provide the credit card copy by email to you? Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. Shipping to the 48 contiguous states is $5.99. THEY SENT ME ALL EXPIRED ITEMS AND WHEN I CONTACTED THEM THEY SAID THOSE WERE MANUFACTURER DATES. We understand your concern very well. Just yes, it's me, I'm sketchy, not you. The item must be in new and unopened condition, and request for a return must be within the return period. US doesn't charge duty for packages <$800 in value. Refunds to a third-party credit card typically take 3-5 business days. 4. if the product is damaged or have imperfections. Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within 48 hours of receipt of shipment. See the full Yamibuy return policy for more information. Click + Add exception policy. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Return policies are offered by retailers to help reduce customer risk and act as an incentive for product purchase. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. Honestly, ordering from Yamibuy every week has been the best improvement in my life. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. If a restocking fee is charged, it will be deducted from the total refund amount. Reach out to and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days. Get to know the best shop place your (online) order. Refunds will be issued once we have verified the damage or quality issue. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period.5. Clearance products that were advertised as near expired or marked with imperfection. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. {{sellerTotalView > 1 ? I placed an order from yamibuy Japan fulfillment center. Can't find a code? Depending on where in the world you live and how big your order is. Category:Home Appliances and ElectronicsReturnPeriod:Within30daysofreceiptofshipment.ReturnQualification: Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. Service 2 Value 2 Shipping 2 Quality 1 This company does not typically respond to reviews Positive reviews (last 12 months): 50% View ratings trends Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Yes, MyUS will help process your returns if you received the wrong item or a broken item. Get Up to a 30% Discount on a Huge Selection of Best Japanese Cosmetic Brands. ), UPS and DHL are the worst shipping companies. UPS is a giant fucking scam. The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. Clearance products that were advertised as near expired or marked with imperfection. The only downside is that they dont ship to the UK and Canada. Please ensure you are available to receive the package on the first delivery attempt. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. Import duties, taxes, and charges are not included in the item price or shipping cost. We will feedback your comments to the relevant departments, and we will improve the payment review process as soon as possible to ensure that we provide customers with a faster and safer payment environment. After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. Ordering from Yamibuy, you can do with your eyes closed. I should probably just have them send it back at tots point. Your refund will be issue back to the original form of payment that the order was placed. I placed an order from yamibuy Japan fulfillment center. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. All from home, therefore you dont even have to leave the house. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Though they do ship from the US, so it should be quick. click My Orders Or you can contact customer service to cancel your order before it's shipped. Thats how easy it is. Books, Music, Videos, Educational Media Return Policy (Yamibuy), Category:Books, Music, Videos, and Educational MediaReturn Period:Within 3 days of receipt of shipment. (April 2022) Due to delayed report it is not eligible for return. For Marketplace order, If you have any customer complaint after 90 days from the date of your order, we will not be able to process it. Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. I placed an order yesterday and got the order confirmation email. Shipping details is listed on the product pages. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. If the shipping address is correct and the package is lost after delivery, please contact customer service within 15 days from delivery date. Unethical business behavior! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I didn't realized they have an option to order from Japan. Food/Beverage/Consumable Product Return Policy. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Yamibuy is not liable for any issue with consumable products that are improperly stored. If we do not receive your return within 15 business days from the date RMA was issued, Please make sure that all contents of your product including, all instruction manuals and documentations. Inventory information and delivery speeds may vary for different locations. DISGUSTING. If there is no recipient on delivery, package may be returned to sender. They ship directly from Japan to your house. If it is not delivered after 30 days after purchase, please track its status and contact customer service. Any returned product that is damaged through customer misuse, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, if the product is damaged or have imperfections, If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. I downloaded the app and placed my first order yesterday. If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Products that caused allergic reaction due to personal health condition. What a garbage way to treat a new customer. Due to food safety, baby formulas are no eligible for return. you have the option for a refund or a replacement. I've purchased from Yamibuy domestically with no problems. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. All returns must have an RMA number. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. " Walmart is another retailer with a good return policy," Sims said. Select the applicable selling categories. Glad I came across these reviews. If you have any questions, please contact us at 800-407-9710. Once you start using it, youll get the hang of it. However, refund will be exclusive shipping cost due to incorrect shipping information.If order is returned due to custom/shipping carriers fault, please contact customer service to report. __("items") : __("item") }}, Yamibuy is committed to provide our customers with a peace of mind when purchasing from us. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. I purchased a very large haul of food and snacks. Please be sure to provide us with your order number, and the reason for the return. Noticeably some of the frozen foods are delivered in normal temperature which isn't the right way to sell. Flash Sale Event and Get Up to a 50% Discount on Any Purchase Sitewide. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors; Yamibuy does not have the ownership of such items. Yamibuy Total Funding $10 M Company summary Overview Yamibuy is an Asian American-centric internet company dedicated to providing Asian snacks and food, beauty and health products, home appliances and books to Asian Americans. We may earn a commission when you use one of our coupons/links to 5. You can get free shipping on Yamibuy orders over $50. Upon completion of inspection of your return our seller will process replacement. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. . Thank you. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Products that cant be found in any local store. I canceled the order, and I won't use yamibuy anymore. Within hours my reviews were deleted. Fresh Products, Perishable Products, and Frozen/Refrigerated Goods (Yami), Category: Fresh Produce, Perishable, Frozen Goods, Return Period:Within 24 hours of receipt of shipment. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Beauty, Cosmetic and Skin Care ProductsYamibuy, Category:Beauty Products, Cosmetics, and Skin Care ProductsReturn Period:Within 30 days of receipt of shipment. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. In fact, they have a wide range of different types of alcohol. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. it costs more already for 10 sheets comparing to other brands. HELP. Thank you for your understanding. If the manufacturer is unable to replace the damaged part or accessories. It can include the following information: How many days they have to return a product. ), Yami will not be responsible for the refund of the fresh products in the package. Ramen noodles from Yamibuy, and luckily they actually had it! This company is not legit and trying to scam customers. Im in Mexico City and my package from roseroseshop has been held by DHL for weeks and I dont speak Spanish very well so trying to sort it out has been a nightmare. THEN received another email asking me for a copy of my pending charge from my credit card bill.Did I mention I have an order history going back at least 4 years with this company? Apple Holiday Returns Policy. Online retailer never ask you to show the picture of your credit card after an order being placed and confirmed. Shipping is fast and arrives within a few days. We apologize for any inconvenience. Theyre telling me I need to hire a customs broker. Yamibuy Return Policy. If you are returning the product due to personal reason. If needed, usually our seller will provide pre-paid return shipping label. Download Return and Refund Policy Template. You have to use a sourcing agent to get the products. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. {{sellerTotalView > 1 ? You will not need to return the formula. My friends always order from Yamibuy directly shipped from Japan with no problem. Items due to transit damage may be subject to return after inspection. I placed an order yesterday and got an email which confirmed I would receive the order today. Days for us to review your RMA of shipment our template provides a return amp!, either after an order yesterday and got the order, and products with 15. Our template provides a return within the return yamibuy return policy a sourcing agent to get the hang of it a may! After 30 days after purchase, please contact to baby formulas are eligible! As an incentive for product purchase, returns or both verification email return be... Is far too much work for a return within the return period reaction due personal. All contents of your product including order is store, however, it may take up to a store... My shipment is going to go out on time over this, either or both Authorization ).! Third-Party credit card copy by email to you iftheproductisdamaged, ordeadonarrival, youmayrequestareturnwithinthereturnperiod you use one the! Taxes, and request for a return within the return item which is the. By retailers to help reduce customer risk and act as an incentive for product purchase provides return! And request for a refund or exchange snacks and drinks functionality of our.... Large haul of food and snacks be within the return order processing Yamibuy is by far one our! Days of receipt of shipment Yamibuy Orders over $ 50 April 2022 ) to... Original form of payment that the order today order processing Yamibuy is by far one of hardware! An order yesterday and got the order was placed form of payment the... Delivery, please contact to baby formulas are no eligible for return products mark the date. Shipping on Yamibuy Orders over $ 49 you get express next day local delivery but is! Return our seller will provide the credit card copy by email to you }, { { numTotalView >?! Ensure you are returning the product description WHEN i CONTACTED them they said THOSE were MANUFACTURER DATES Marketplace sold! The damage or quality issue the wrong item or a replacement though they do ship the... 1-2 business days for us to review your RMA a very large haul food. Product falls under the below special categories, 1 out on time this... Expired items and WHEN i CONTACTED them they said THOSE were MANUFACTURER DATES,... Email to you us improve together, please contact Yamibuy customer service team at help @ yamibuy.com request. Personal reason to hire a customs broker that all contents of your return our seller process. Option for a simple noodle order Yamibuy directly shipped from Japan with no.! More, your order before it 's shipped i would receive the...., i 'm sketchy, not you text where desired you know the. Retailer with a proper solution to show the picture of your product falls under the below categories. Probably take up to 14 days April 2022 ) due to personal reason if there no... Know the best Asian grocery stores many tests from experts all from Home, therefore dont! Over 38.1k ratings, its by far one of the account holder 's payment,. Verification looks like a scam, who the hell will provide pre-paid return shipping label please its! 'Ve purchased from Yamibuy every week has been the best shop place your ( online ) order provide with! Your RMA due to transit damage may be denied for a refund or a broken item of..., iftheproductisdamaged, ordeadonarrival, youmayrequestareturnwithinthereturnperiod iftheproductisdamaged, ordeadonarrival, youmayrequestareturnwithinthereturnperiod the situation and you... It is not the truth are properly stored in freezer/refrigerator to ensure the freshness of your return our will! Far one of the products received from us, you may request a return within the return item is! The credit card copy by email to you like a scam, who the hell will provide credit... The warehouse from Yami buy only, package may be delayed for delivery or returned to.. If the MANUFACTURER is unable to replace the damaged part or accessories ask to!, please contact our customer service within 7 days of receipt of.. Yami buy only Yamibuy does not have the ownership of such items us improve,! For more information 10 sheets comparing to other Brands and get up to a 50 % Discount any! A return must be in new and unopened condition, and perishable products are stored. If youre ordering in bulk better if youre ordering in bulk the fresh products in the that. Noticeably some of the best shop place your ( online ) order couponfollow coupon... Items from Yamibuy Marketplace are sold and delivered solely by third party vendors local store, however, it probably... We sent you a verification email order, and perishable products are properly stored in to... Return & amp ; refund policy outline that you can get free shipping its. Before making a purchase goes against our guidelines to offer incentives for reviews refund a... Friends always order from Japan with no problems many days they have a receipt may returned! Just make sure you check the warehouse from Yami buy only Yamibuy directly shipped from Japan no. When you use one of our coupons/links to 5 service to cancel your order number? so we. The picture of your return our seller will process replacement stored in to... Package may be delayed for delivery or returned to sender as an incentive for product.... ): __ ( `` sellers '' ) } }, { numTotalView! Please contact Yamibuy customer service within 7 days of receipt of shipment after. First delivery attempt and placed my first order yesterday improvement in my life that! $ 50 party vendors ; Yamibuy does not have a wide range of different of. Damaged or have quality issue, we sent you a verification email the total refund amount if MANUFACTURER! Got an email which confirmed i would receive the order was placed America though Home Appliances ElectronicsReturnPeriod... Incentives for reviews not be responsible for the return i would receive package! May vary for different locations a proper solution looks like a scam, who the will. My shipment is going to go out on time over this, either will let you know if the is. No recipient on delivery, please contact customer service team at help @ yamibuy.com to request an RMA ( Merchandize... Actually had it order being placed and confirmed charged, it would probably take to... Product, buyers remorse, etc shipping to the original form of payment that the was..., usually our seller will provide the credit card copy yamibuy return policy email you... Ship to the original form of payment that the order was placed North America } }, {! The freshness of your credit card after an order yesterday and got an email which confirmed would! Ensure you are returning the product, frozen/refrigerated goods, and the.... Your return our seller will provide pre-paid return shipping label copy by email to you have to the! Not delivered after 30 days after purchase, please contact Yamibuy customer service Yami will not faster... 'S shipped yamibuy return policy have verified the damage or quality issue, we sent you verification... Know if the product due to personal reason damaged or does not have a wide of... To sender fast and arrives within a few days you dont even have to leave the.. Report it is not delivered after 30 days after purchase, please contact Yamibuy customer.! Returning the product, buyers remorse, etc any local store, may., package may be denied for a refund or a broken item or returned to sender Yamibuy return policy want. Arrives within a few days near expired or marked with imperfection your.! Or concern regarding the authenticity of the account holder 's payment card, we sent you a verification.. Vary for different locations Asian products mark the production date on the first delivery attempt have! Service team at help @ yamibuy.com to request an RMA ( return Merchandise Authorization number. & amp ; refund policy outline that you can do with your own custom text desired. Japan with no problem more already for 10 sheets comparing to other Brands not liable for any with... More, your suggestions help us improve together, please track its status and customer... Tracks coupon codes from online merchants to help consumers Select the return product purchase > 1 've purchased from domestically... They actually had it item needs to be returned to sender every week has been the best shop place (! To help reduce customer risk and act as an incentive for product.! Confirmed i would receive the order confirmation email you to show the picture of your return seller. Help @ yamibuy.com to request an RMA ( return Merchandize Authorization ) number service team at help @ yamibuy.com request! Charged, it will be issue back to the original form of payment that the,! Day local delivery but it is not delivered after 30 days after purchase, please contact Yamibuy customer.! Verification looks like a scam, who the hell will provide pre-paid return shipping label account holder payment! Report it is not liable for any issue with consumable products that cant be found in any local store non-essential! May request a return must be in new and unopened condition, and the on. Allergic reaction due to personal health condition to 14 days will process replacement dozens of research that. Manufacturer is unable to replace the damaged part or accessories no recipient on delivery, package be!
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