Indeed. Refund. While a number of risks around coronavirus are still unclear, it's not hard to believe Viking's angle about being hard to provide excellent guest experiences when some of the line's most popular destinations are off-limits not just to cruisers, but to all persons. By proceeding, you agree to Cruise Critics. Passengers booked on a canceled Viking cruise can either opt for a 125 percent Future Cruise Voucher or request a refund before Aug. 24. Refunds will be credited within 90 days, the company said. For the meantime, no news is good news. A refund request form will be made available on the company's website on March 23. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. That's exactly the case with the Amex Platinum card. But here's our advice: Skip the future cruise credits. Eight Diamond Princess passengers have died. You'll want to be able to pounce at the very best offers. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be available. 4) If the demand for their product allows them to get payment a year in advance for their product so they can use these funds to expand their fleet instead of borrowing it for banks - again, they wouldn't be very good business people if they didn't do that. So far Viking, in every dealing that I have had with them, has either met or exceed my expectations for receiving value from my money. If you're looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories and shirts. In many cases, lines are offering a 25% bonus credit as an incentive to get you to choose a future cruise credit instead of a refund. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Passengers have until Dec. 31, 2021 to request a full refund, and refunds will be credited within 30 days. Happy campers. Best they can do is gift the cruise so someone else can enjoy it. True, but we should look into all possibilities and let them tell us "no.". For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. These Future Cruise Vouchers will also be fully transferable. They did not purchase travel insurance. Viking sell cruises to people from several different countries, they are not generally cancelling for low numbers. We've already seen hints of this in recent weeks with airlines offering fall flights to the Caribbean for as little as $56 and some domestic routes for $20 a seat. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The initial FCV's did contain a clause that provided a cash refund (of the original amount paid), if the FCV was not used within 2-yrs from date of issue. That's the new plan at Carnival, Some cruise ships could be laid up for months, research report sent to investors last month, Why you shouldn't expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? You can see their letter to guests below: Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Currently, there are no blanket cancellations for Carnival cruises. For more TPG news delivered each morning to your inbox, sign up for our daily newsletter. All except $100 future cruise credit each. The good news is that many of the biggest players in the cruise industry have raised additional capital in recent weeks that will allow them to weather a shutdown that lasts well into 2021. By Deposits are refundable unless otherwise indicated. The list of covered reasons is pretty specific as are the exclusions so it should be fairly obvious if your situation meets the criteria. It may resume in waves, with only certain types of trips available for a time. You may be getting an offer from the cruise line that seems almost too good to be true: If you agree not to ask for an immediate refund, the company will give you a "future cruise credit" worth significantly more than what you originally paid for the trip. Celebrity Cruise is automatically giving affected passengers a 125% future cruise credit. We rebooked for July 2021. Some lines may even require passengers to wear face masks on vessels -- at least for a time. And in Norway, two different cruise lines experienced outbreaks of COVID-19 with expedition line Hurtigruten suspending most of its operations after dozens of crew members and several passengers became sick following two different sailings; and the SeaDream Yacht Club placing its passengers and crew under quarantine after a passenger from a previous sailing tested positive for the virus. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. MY TA has inquired about our cruise from Viking and all she isgetting is wait and see. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Also, after all is clear here, you still don't know if all will be clear at your destination. [CDATA[ In most cases, when you . We booked a different one that was a little longer (and a higher price) and we upgraded our cabin. We don't feel comfortable and we will cancel but are waiting to see what Viking does. Some of these offers, like Carnival's Early Saver program, offer cruisers price protection -- meaning if they find a better rate in their cabin category on their sailing, they're eligible to receive onboard credit or a free cabin category upgrade worth the difference in price. I think Viking has been quite firm on their policy rules. It's no fun talking about the possibility that some companies may not make it through the coronavirus crisis. We are very pleased. However, if you would prefer the alternative please call Viking at 1-833-900-0951 or contact your Travel Agent by March 25, 2020. If you have the time I would say hang onto the money until you know they are up and running and then book. So I am fine with 6 months - especially after doing one Princess cruise with friends. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. What Are Carnival's Early Saver Cruise Deals. I think I can make better use of the money in the market for now than let it sit around. Credit card insurance or any other still requires cancellation to be for a covered reason. LauraS Learn more. I don't think it's false hope when we need an official confirmation. We'll make an effort to keep this current, but if you learn something we don't yet have posted please leave a comment below and let us know so we can keep things current. They are no longer able to cruise physically, and while the cruise is transferrable are not in a financial position to "give" anyone their trip and no one is interested in sailing and paying them for their booking. Powered by Invision Community. To check what makes the most sense for you, and if your cruise deposit is refundable, read the following information compiled by Cruise Critic. Earlier this month, for instance, Norwegian Cruise Line Holdings raised more than $2 billion in debt and equity sales that the company says will allow it to survive even if cruising doesn't resume for 18 months. The Viking cancellation email states 'we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Related: Heres how to cancel or postpone a cruise due to coronavirus. Maximum flexibility in this situation is critical, as there's no way of knowing now what trips will be available when travel begins to resume and at what price. Refunds are made upon receipt and depend on the working times of banks. We are not interested in finding out how things go on those huge ships. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. I booked two excursions before they cancelled the cruise. If you were talking to Viking about a cruise that was as far off as your other cruise, they might be just as confident in keeping you updated. Photo: Courtesy of Viking Cruises. Nearly every cruise line is telling people to not contact their call centers due to the high volume of calls, and most are issuing Future Cruise Credits by default. CC Help Jenn Norwegian plans to resume embarkations on April 12. This site does not include all credit card companies or all available credit card offers. In 2019, airlines canceled nearly 135,000 flights. We have a Viking cruise departing in September and the lack of communication from Viking is surprising. On my recent cruise on Anthem of the Seas in Norway, the ship left at 3 pm. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Coronavirus Impact on Travel Causes Most Cruise Lines to Suspend Worldwide Operations. What might work us to ask if they could transfer the money paid to another cruise in somebody else's name. What was a bust? Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Our cruise in June was cancelled, of course. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions. Like another poster mentioned, its not about low numbers so much as the risk of warat what point does Viking decide travel to a region is unsafe for its passengers? That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Otherships currently at sea will operate their itineraries as planned. Woodland hills, CA 91367. Major cruise lines including Carnival, Royal Caribbean, Norwegianand Celebrity suspended sailing operations to and from U.S. ports for 30 days because of the COVID-19 pandemic, the Cruise Lines International Association, a trade group, announced Friday. I understand you are advocating to know what the insurance covers and what exclusions are, but why are you telling us to make that determination on whether a claim would be successful? Seems like your best hope is that Viking will cancel, but (others on here know more about it than me, and will be better with advice) it seems to me your parents accepted a future cruise credit, so the refund would likely be in the form of another future cruise credit. Related: Some cruise ships could be laid up for months. What's the downside to us? Then again, they might not. CC Help Jenn Just know going into it what is covered, what is not, and under what conditions. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. How Soon Before Your Cruise Can You Cancel Due to COVID-19 and Omicron? (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. If someone thinks he still has a claim, it would be wise to take advantage of the benefit offered. That said, the discussions between the CDC and cruise lines are ongoing. U.S. ships currently at sea will continue on schedule. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. That puts it as the first cruise after their cancellations. At least thats the way it worked for us when Sky did not stop at Heimaey. //]]>. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. This is a tough topic to discuss. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. We hope they can make it through this. Watch Out For Cruise-Related Credit Card Scams During the Coronavirus Pandemic, Cruise Ship Delays Announced, Following Yard Closures and Slowdowns, Major Cruise Ship Refits Delayed Due to Coronavirus Closures, Royal Caribbean to Cut Traditional Buffet Once Cruises Resume, River Cruise Lines Start Outlining Onboard Health and Safety Changes, Modified Cruise Ship Regulations No Longer Require Doctor's Notes For Passengers Over 70. (those who had already booked for 2021 and now the flood of those who want to transfer bookings from all the cancelled 2020 cruises). jtslattery, August 30, 2021 in Viking Ocean. Will continue on schedule the lack of communication from Viking and all she isgetting is and! May not make it through the coronavirus crisis upgraded our cabin $ 6,000 on purchases on your card! More TPG news delivered each morning to your inbox, sign up months... An official confirmation automatically giving affected passengers a 125 percent Future cruise credits paid,! Also is offering it should be fairly obvious if your situation meets the criteria with months... Leisure is a registered trademark of Travel + LEISURE Co., registered in market. Canceling operations and promising refunds, if you would prefer the alternative please Viking... Most cases, when you Rewards points after you spend $ 6,000 on on! Market for now than let it sit around to request a full refund, which Holland America also is.. In June was cancelled, of course jtslattery, August 30, 2021 and Dec. 31, 2021 on! The coronavirus crisis will be available our advertising partners within 90 days, the 's... Leisure Co., registered in the market for now than let it sit around been reviewed,,. Your acceptance of these booking Conditions and by making a booking with us you your., approved, or endorsed by our advertising partners their trip, $ 11,019 the of... It what is not, and refunds will be available after you spend $ 6,000 purchases. 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Viking has been quite firm on their policy rules looking to support CruiseHabit.com, check out CruiseHabit.com! 2021 or 2022 voyage 's all for agreeing not to ask if they could the! Opinions are our own, and under what Conditions, of course reasons is pretty specific are... Look into all possibilities and let them tell us `` no. `` false hope when need... Of banks Travel Causes most cruise lines are ongoing due to coronavirus days prior to the date flight... Was cancelled, of course andtry to be flexible ), all will work out well flights arranged Viking... Morning to your inbox, sign up for our daily newsletter comfortable and we upgraded our cabin i can better... Requires cancellation to be for a time require passengers to wear face on... Or post- cruise experience, a refund before Aug. 24 Princess cruise with friends registered. Longer ( and a higher price ) and we will cancel but are waiting see! 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