I want to commend ACI-NA for creating this award in light of Suzies contribution to the DFW community which have been particularly heroic during the COVID-19 pandemic. Mori is a third-generation leader of her family business, Concessions International, which was started 40+ years ago by her grandfather. Showing both ingenuity and agility, SLC instead planned to adjust and shut down large sections of the old airport, thereby funneling all their traffic through the new facility and significantly reducing their operating costs. Herman J. Russell was a successful entrepreneur, one of the original pioneers in the ACDBE program and a champion of women-and minority-owned businesses, not to mention his impact on the airport concessions and construction industries as a whole. Instead of supporting us, the board members voted unanimously to give the concessions companies $60 million in rent relief with no strings attached to help laid-off workers. Competitive Pay 0.31% Mexico. Kurtz regularly gives speeches and appears on TV and radio shows to discuss Maryland politics. This and a major initiative to support plant-based dining on college campuses are some of the stories you may have missed recently. ATLs Marketing and Concessions Management teams went a step further to promote ATL Skypointe, the Airports award-winning food and retail program highlighting the reduced open locations with weekly updates for accuracy via a 360 marketing campaign We are Open.. Featured during the conference are SLC demonstrated extremely creative problem solving to withstand a challenging environment. This is the list of the largest airport operating companies by market capitalization. I think its good news for the state of Maryland, Herbekian said. Chef Vagn Nielsen Proof of the Pudding Fresh Gourmet, Charles CJ Johnson Passes Away October 18, 2019, Bobby Flay appears at his new restaurant at Hartsfield-Jackson, CINTL & H&H Hospitality Bring Shake Shack to Hartsfield International Airport, Building Atlanta: The Story of Herman J. Russell Documentary Premiers on ATL PBA, Shake Shack at Hartsfield-Jackson sparked by drive down Peachtree Road. Our dad taught us to always be honest and do the right thing, and that people came first. In addition to the traditional duty free mix of liquor, tobacco, confectionery and fragrances/cosmetics, we place a tremendous emphasis on fashion and luxury. Reduce energy demand through processes related to energy usage and efficiency. In 2014 AirMall was acquired by the German Fraport Group, which continued the airport concession operations. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant. The recognition program was central to the larger multi-year and multi-faceted initiative. $9.51 B. This style of concessions agreement is not normally seen at airports, but it was our answer to improving the program, increasing revenue, and extending the airports influence on customer-facing business units at the airport. By March, almost a year from the start of the pandemic, a robust community collaboration called Swish began welcoming basketball fans from around the country to Indianapolis with arts and culture moments. This and a list of 22 companies driving tech innovation in the food industry are some of the tech-related developments you may have missed recently. Airports outside of North America are already experiencing the benefit of joint ventures between the airport operator and concession operators. The competitive landscape may beby necessityaltered. @N8))))))))))))))))))))))))MR># Without this expertise, the concession will almost certainly fail to operate at an optimum level. The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the companies seeking the contract. The current decline dwarfs those of the recent past, as enplanement levels have dropped by upwards of 90%. Yet one of the most severe barriers to entry, particularly for small businesses, has always been limited access to capital. Just last week, Moore ordered the Maryland Aviation Administration to go back to the drawing board in its efforts to award a long-term contract to run retail, food, and other hospitality services at the regions busiest airport. Simply put, the ultimate goal was to open the new airport on time despite the economic environment created by the pandemic. @ This training is what has helped CI retain its employees. The Trinity model is particularly applicable to duty-free concessions, where it is practical to divide a store into departments wherein vendors (e.g., Channel, Rolex, Hermes) are given the ability to design and operate their mini outlets. Given that we are considering a new paradigm, airports and concessionaires may wish to consider three other business structure options. Crystal continued to reassure the passenger she would make her flight, but also offered to personally drive her home in the event the customer was unable to reconnect with her family. Interested in partnering? Visit the SUBSCRIBE page to sign up for our morning newsletter. Paid Holidays for Full Time CI was awarded the GreeningATL Footprint and Community Impact Award for being a leader in cutting down on emissions in the local Atlanta area for our operation at Atlanta Hartsfield-Jackson International Airport by subsidizing the purchase of their transit cards, which encourages transit use and reduces greenhouse gas emissions. The key will be ensuring that airline charges remain fair and reasonable. Airline traffic and economy remain strong, which continues to positively impact the airport concessions industry. Crews has been an innovator of the Hospitality Experience since our humble beginnings in 1972. Our bread-and-butter is serving airport passengers with exceptional local, regional and national concepts. Unison jumped into action gathering all information available from national and local sources, including CDA, Chicago Health Dept. Web1 2 Welcome to Belize AND THE PHILIP GOLDSON INTERNATIONAL AIRPORT Your visit coincides with exciting times at the P.G.I.A. In North America, airports tend to look at MAGs as the least amount of acceptable rent. We provide training to our team members intended to create a superior guest experience. We lived in a middle-class neighborhood, but none of us understood who our dad was in the community, nor did we have perspective of how our family was viewed until we were older. @ @ In addition to our excellent line-chefs in multiple locations around the country and the U.S. Virgin Islands, weve also engaged the talents and concepts of executive and celebrity chefs to bring exciting concepts and menus to the table. Our High-End prestigious, Luxury brand is seeking a highly motivated Luxury Sales Associate who will have the opportunity to meet passengers from all over the world! Moore wants to get it right on all aspects of the [concessions] contract.. This suggests that the best way to ensure an outstanding customer experience would be for this Trinity (or Trinity Plus, including the supplier) to work together. "*>R" 3c&y53%33{kkmVffff.kenmV{fFk_ss=; 0B( The current concessionaire, Fraport, has held the contract for 18 years, and its current arrangement with the state was due to expire on March 31. We had a keen awareness that the COVID-19 pandemic had devastated the travel and restaurant industries and, unfortunately, HMSHost sits at the crossroads of both. $188.27. 6. He was an editor at Roll Call, the Capitol Hill newspaper, for eight years, and for eight years was the editor of E&E Daily, which covers energy and environmental policy on Capitol Hill. HMSHost President & CEO Steve Johnson personally sent each airport executive director an email correspondence and included the Growth Plan as an attachment. Download word and pdf versions of the Airport Concession Checklist. Proposed legislation seeks to enshrine abortion rights in the states constitution, but it must first be approved in the 2024 election. Approximately 80 percent of the airports that we Last year, the Maryland Aviation Administration, which operates BWI, put out a Request for Proposal (RFP) seeking a vendor to run concessions at the airport for 20 years. Questions of authority, standing and fairness at issue. CI navigates this industry with the goal to make deals and form partnerships that are financially successful, good for the people involved, and that benefit the community. He has exemplified proactiveness and initiative to address challenges and solve problems in a time where unprecedented has been a common theme. This leads to another possibility: to eliminate MAGs and tie airport payments to sales only. The Locals original letter highlighted Host International, Inc., the largest concessionaire in North America. 8 0 obj You can adjust all of your cookie settings by navigating the tabs on the left hand side. The single factor most tied to concession success is the footfall past the concession locations. 401K Savings Plan with Company Match Cookie information is stored in your browser and performs functions such as recognizing you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. A comprehensive network Encourage efficient practices without sacrificing quality of service to our customers through lighting by using low energy heat lighting, HVAC by using variable speed kitchen fans for exhaust, decreased process load requirements through ENERGY STAR kitchen equipment, computers and POS systems. Most airports already calculate a PSF rent amount in their airline rates and charges (e.g., office space with passenger access) that applies to concession-type spaces. WTT Transportation is a San Diego-based shuttle service. Its clear that fixed MAGs are unable to provide the flexibility necessary to deal with severe occurrences. Another advantage of this model is that it may provide a means to improve the levels of involvement of smaller and local businesses. She made herself accessible to the General Managers and has rallied behind them with rewards, recognition and a listening ear to keep them going when the Airport was empty and employees were scarce. And Herman, in his lifetime, overcame all of that.". This essentially flips the rent risk from being entirely on the vendors (in a MAG-based model) to being entirely on the airport. While the model has primarily been used for duty-free concessions, it has worked equally well for other types of concessions. WebDFW Airport features one of the largest concession programs in North America: 252,000 square feet of concessionable space spread over five terminals. WebSilver Star Industries specializes in delivering exceptional store interiors, millwork, displays and retail fixtures to top retailers all over North America. But it isnt clear yet how quickly the state will be able to launch and execute the new procurement. When passenger traffic does come back, airports should rethink how their concession contracts work. WebAirport Concessions Inc. Airport Concessions, Inc was founded in 1986. Herman and I were born within a month of each other, and within three miles of each other, but the two worlds could not have been more different. | Designed By: Vette Marketing & BLH Consulting, Inc. At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. Expectations around travel changed tremendously in 2020, with a heightened need for cleanliness and safety, and travelers increasingly seeking contactless, no-touch shopping experiences. On average, TPA recognizes 28 team members each month, representing about 2% of the concessions staff. International Shoppes is a specialty retailer that has been operating airport retail and duty free facilities for over 70 years. The training focuses on the unique elements common to business practices within the airport food and beverage industry. Depending on the level of the sales decrease, the resulting increase in space rental rates may lead to concessions being no longer economically viable. In 2019, DTW welcomed more than 36 million passengers. with the company making the commitment to remain operational to serve the essential workers passing through airports and commuter hubs each and every day. However, the Russell children were given no special breaks. WebThis robust industrial partnership between GIL, the flagship company of the GMR Group and Groupe ADP, a leading international airport operator, aims to create the largest and most responsible airports alliance globally with a key focus on setting up highest industry standards in terms of sustainability, passenger experience, operations, Crystal lives and breathes customer service excellence, which goes well beyond the boundaries of our airport stores and restaurants and strives to positively impact the lives of passengers every day. BETTER BURGERS. The airport environment is complex and has become even more challenging due to COVID-19. Owner: BERNARD M. ELSNER. We are a Minority DBE Certified food & beverage operator that is well respected and readily recognized as an industry innovator and pioneer. While it may never be business as usual again, the airport and its business partners need to adjust to a new normal. The Luxury Sales Associate is responsible for generating sales and building customer relationships in our duty-free location. Together, those companies won a significant share of the concessions contracts worth about $3 billion over 10 years. Advisory Council with major food personalities looks to reshape menus, culture and guest experience at companys sports and live event sites. BWIs status as a major economic driver in the state was reinforced on Wednesday when all nine Democrats in the Maryland congressional delegation announced that the airport had received a $38 million grant through theInfrastructure Investment and Jobs Act. See how we support our people, protect the planet, and give back to communities. In-depth conversations on new concepts, hiring, consumer trends, and more. Airport Concessions Jobs, The Offical Job Board for the Concessions Programs Managed by, Dulles International Airport (IAD), Saarinen Circle, Dulles, VA, USA, Ronald Reagan Washington National Airport (DCA), Smith Boulevard, Arlington, VA, USA. The COVID-19 pandemic ushered in a dramatic change for the airports concessionaires who were devastated by its effects. The airport operator also brings knowledge of how to do business in an airport environment while allowing the concessionaire to concentrate on what they do best: operate a highly successful restaurant or shop. Lets consider six potential options. Web07 xvezip vixemp 8lmw hmzmwmsr sj 0ekevh vi 7ivzmgiw tevx sj *vergi w kmerx 0ekevh vi +vsyt mw jsgywih sr emvtsvxw mr )yvsti erh %wme 07 xvezip vixemp mrgpyhiw The Company's line of business includes the retail sale of combined lines of gifts and novelty At CI, we believe being responsible business citizens means being responsible to the environment we share with the rest of the world, including our employees, partners and traveling passengers. In this model, the airport takes on two roles: landlord and partner in the operation. How involved the airport gets in the day-to-day operation is the option of the airport and their partner(s). The integrity he lived every day is a great gift he gave us., Herman J. Russells commitment to excellence will forever guide us as we continue to build upon his legacy. SLC had originally planned to keep large sections of their old airport operational, while subsequent phases of the new airport were being finished. WebMarketPlaces concessions programs at Boston Logan International Airport, Philadelphia International Airport, Ronald Reagan Washington National Airport, and Washington Dulles International Airport are helping to transform these airports into welcoming transportation hubs offering passengers sought-after national brands and popular local stores With the catastrophic impact COVID had on 2020 enplanements, airport concessionaires across the industry were unable to fund planned or upcoming capital investments. There are numerous ways to frame a contract without a MAG. However, MAGs in concession contracts still expect continued growth. That may limit the ability for new entrants, as well as making some concession opportunities less attractive to vendors. Airport Ownership and Management from official FAA records. We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes. Ben Cardin (D) and Chris Van Hollen (D) and Reps. Dutch Ruppersberger (D-3rd), Glenn Ivey (D-4th), Steny Hoyer (D-5th), David Trone (D-6th), Kweisi Mfume (D-7th) and Jamie Raskin (D-8th) said in a joint statement. () 2021 Concessions International. and other agencies and forums, i.e. Web#2 Best and Worst Airports to make a Connection List. You might think growing up as one of Herman J. Russells children would guarantee a path to success. In 2020, the aviation industry faced historic losses as a result of the COVID-19 pandemic. There will still be passengers, and the concession industry needs to be ready to serve them. In addition, he is always looking for ways to help everyone on our Airport team, collaborates well with all stakeholders and tenants. If you disable this cookie, we will not be able to save your preferences. For Hudson, that meant a disruption to business in a way that hadnt been seen in its history, with the company making the commitment to remain operational to serve the essential workers passing through airports and commuter hubs each and every day. @ We dont have a ballpark, Powell replied. In the unique and fast-paced airport environment in which we operate, we continuously look for innovative ways to improve our operations and guest experiences. WebPrivate Shuttles and Taxis in Southern California. Contracted as the concessions management representative/partner at Chicagos Department of Aviation (CDA) at OHare International Airport, Unison Consulting (dba: Unison Retail Management) has been a strategic leader in the airports concessions operations, planning, customer service, and marketing programs. However, this still may not be the most effective solution. Fortunately, the traveler successfully met up with her daughter, retrieved her personal items, and made her flight on time! We need to be making sure we stay on top of unintended consequences, he said. This option would give the airport operator the ultimate control over its concession program as it takes on full responsibility for all business aspects. The French construction company's business activities also include energy, real estate development, and concessions, such as airports, motorways, and stadiums. The future of airport concessions in a post-COVID-19 world, COVID-19's impact on commercial aviation: Customer survey findings, Why sustainable aviation is more than a flight of fancy, Sustainable aviation: A guide for aviation professionals. We deploy industry-leading technology without losing the personal touch. To achieve the goals, SSP America created a long-range plan designed to decrease team member turnover, increase internal career development opportunities and increase general team member perceptions around recognition, pride of the company, and willingness to refer the company to others as a great place to work. President and CEO, Donata Russell Ross continues to further her fathers legacy, and she believes those same values are what will propel CI into the future as she mentors the next generation, including her niece Mori Russell, pictured here, and her son Zane Major who runs the operations for Paschals Northside and Starbucks in the Buckhead neighborhood of Atlanta. Figures such as these are driving top decision-makers to the Airport Revenue News Revenue Conference & Exhibition, the nations premier gathering of airport and concession executives, March 2-4, 2014. His rules of success in business serve as guiding principles for all who work within his legacy companies be honest, work hard, equip yourself for the job and control the growth of the company., Robert Bob Holder, Founder and Chairman of Holder Construction. It's portfolio of companies spans four continents with activities at 31 airports worldwide. Free Parking for Full Time WebAirports Council International North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the The concessions procurement was scrapped amid controversy over suggestions that the states bidding process had been designed to favor one of the In either case, history has shown that MAGs are not supportable in the event of severe downturns. Past Presentations and Webinar Recordings, Airport Cooperative Research Program (ACRP) Research, Marketing, Communications & Customer Experience, Operations, Planning, Safety, Infrastructure, & Development, Unison Consulting OHare International Airport, SSP America Employee Recognition Program Presentation, Salt Lake City International Airport Phase 1, Airports Council International - North America. However, it is unlikely that most airport operators have staff with specific expertise in concession operations and management. Here are a few sustainability elements we focus on when opening or renovating a concept. rm{q0\2N[gFhtdwoAa|k}:4%@}2xiP=O ~{Ot@ Bb i9|{OhK^)f'&, f2b$RzF:1htHU 4 v`I1h72L|X-48?4()IeGk+~EReHIx&_vHHHzHHHIjAI@ Elsewhere, airports do not expect vendors to exceed their MAGs. He cared about people and it shaped the company's past and we work hard to protect his lessons and legacy. We set our sights on opening doors and welcoming travelers back, one location at a time. At the beginning of 2020, construction had just begun in many concessions and retail spaces at the Indianapolis International Airport (IND). See the award-winning documentary about our founder, Herman J. Russell, Sr. We adhere to the same values today as our father stood for: Integrity, Respect and Hard Work. If an airport operator closes a concourse or a terminal, it would need to eliminate some concession spaces from its contracts, which may render some deals no longer viable. They receive a professional certificate, lapel pin, imprinted weekender travel bag, and $100 VISA card. Kaplan Kirsch & Rockwell frequently assists airport clients in both the structuring and administering of airport concessions operations. rNhr>*-%9iuh9"i5j(`Vd-n= Ud6ye4xd* L?\f;`d4yT\d=/Zx:o(O5"s[ rxa[oQC!+X_`-G]`AXw) Come back, one location at a time where unprecedented has been an innovator the! A Connection list passing through airports and concessionaires may wish to consider other! 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