If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. Ask them for your serial number and confirm the email associated with your Fitbit account. Shop for VINSOC Electronics & Mobiles on noon. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). The warranty includes the device and wristband. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. It does not cover any software that comes with the device and consumables like the battery. Locate the Claim Warranty feature. Worst watch Ive ever been given & owned! No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. There are two barcodes on your Fitbits original packaging box. My watch face popped off and took in moisture. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. It kicks in after the manufacturer warranty and could be worth a look. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Lets fix it! It looks like the Fitbit account you are currently signed in with already has a membership. The coverage for European countries is two years. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints . Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Thanks for signing up! This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorised reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. The Extra Power button on the 7.4 cu. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. The deductibles are friendly, starting at $29 and not more than $99. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. Search the help forums. Verizon Extended Warranty is $5 per month, per device. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience 9H hardness, scratch resistant, and maintains the original touch experience. To obtain warranty service, you must have a return authorization. Stay tuned for future updates. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Lets fix it! Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Would be lost in life without unlimited data. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Good luck and keep us posted. covers one phone and 25 other household electronics, all for $15 a month. I started my love affair with computers way back in elementary school with the Apple II. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. He is still under warranty. It could fail at any time. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! To request a returnauthorisation, please contact Customer Service. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. The Fitbit Versa 3, is more than just an update to the Versa 2. This article has been viewed 168,910 times. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. Neither does it manufacture replacement parts. For Fitbits purchased elsewhere, look at the sales receipt. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! Include your email address to get a message when this question is answered. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. Looking for Fitbit's return policy? You must return the Product to Fitbit to receive a refund. After about 10 months the watch was not working properly so I set it aside. We value every customers' feedback to Improve our products & services. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. One is the usual UPC, and the other, the longer one, is the serial number. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Sorry to hear that your Versa 2s screen took in moisture. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Proceed to remove item from shopping cart? If you want to continue enjoying your Fitbit, you have to buy another one. Oops! From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. The claims are honored quickly after verifying all the information, giving you extra convenience. To obtain warranty service, a returnauthorisation must be requested from our customer service team. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Sadly, we cannot directly help you since our site is not part of Fitbit. You have entered an incorrect email address! Shipping and handling charges may apply except where prohibited by applicable law. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! How do I turn off and shut down my Fitbit? In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. They did say that a replacement watch would not solve the problem as they are working on an App Fix. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Free shipping for many products! The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. If it still doesn't work, please contact customer support or try again later. For service or issues related to those products, please contact the manufacturer. Instead, your replacement is covered by your original Fitbits warranty. Easy claims process online 24/7 and free local repair. Please contact Fitbit Support directly. See the Fitbit. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. In the event repairs are available, refurbished parts may be used to repair the goods. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. One claim only for any Lost phone per 12 months on eligible plans. The activation date is the day you set up your device. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. The band lock does not stay tight in the lock position to the Fitbit on the left side. Something went wrong. It's more like Eskom - it's great if it works but you know you can't trust it. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. Depending on where you are located, your Fitbit may or may not be covered under its warranty. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. You will receive a verification email shortly. Look for your Activation Date. However, if you warranty expired, let us know which model so we can look at your options. All our products meet rigorous quality standards and are backed by industry-leading guarantees. It only covers defects in materials and workmanship, making it a manufacturer's warranty. Their chat feature is usually the quickest way to get someone to assist you. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. $3.89. Fitbit app not showing readiness scores or score isnt correct? Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics From there, the customer service representative will guide you through the process. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. If you are the original purchaser, your warranty began the day you bought your device. Repair the Product at no charge, using new or refurbished replacement parts. Its a versa 2! The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. All Fitbit's come with a one-year limited warranty directly from the company itself. Use Discount Code: NOFEE at Checkout for FREE Activation! This article has been viewed 168,910 times. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. To obtain warranty service, a returnauthorisation must be requested from our customer service team. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). It does not offer extended warranties on its products. My fitbit screen went blank. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. But we do have some suggestions of how to contact Fitbit. Please advise how to file a claim. I would like to ask if fitbit offers an international warranty. Your answer would be very much appreaciated. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. Works on basically any plastic screen but please use at your own risk. Their returns system is frustrating in the extreme. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. It depends on what Fitbit model you use. Request a return authorization within 45 days of your shipment date. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Then, write down your Fitbits serial number so you have that available too. You can remove them yourself. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. If you smash the screen or the battery . LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. *This open box product may have visible dents or scratches. Review this article to learn how to locate your Fitbits serial number. There was a problem. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? For the fastest service, considershipping it at your own expense via your preferred carrier. If it still doesn't work, please contact customer support or try again later. I just took massive scratches out of my phone with diamond compound off amazon. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. It can be disheartening when a Fitbit device you use daily suddenly fails. Any other toothpaste will be fine as long as it isn't gel. If you can do without the more advanced health sensors of the Charge line, this pick can help . This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. All are valid reasons to go send it back to Fitbit for a warranty claim. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Another option is to check how you purchased your Fitbit. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. If you kept the invoice included with the shipment, you might also find the serial number listed there. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. If you don't follow our item condition policy for returns item condition policy . Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Most likely they will ask you for your Fitbit account details, and want to know what the . I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Save my name, email, and website in this browser for the next time I comment. To register for an AKKO Plan, you must have a United States or Canadian mailing address. The deductibles are friendly, starting at $29 and not more than $99. Or cosmetic damage like scratches and dents. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Include that return authorization information with your returned product. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Cant seem to find a site to complain personally so this is where Im at! THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? So dissatisfied and disappointed. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Thank you. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. How to repair your FitBit or watch screen or face. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. It's all here. Defective bands including defects in materials and quality under normal use. No, a replacement Fitbit does not come withits own warranty. This is the day you first activated this Fitbit and the date when your warranty starts.
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