Location 0 0 I do not understand how a co. Like this stays in business. Failure to refill your propane as promised! The service guy said he was done nothing he can do and pretty much left. Submit a complaint and get your issue resolved. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Please send your truck to service our tank! But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! Required fields are marked *. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They haven't yet, and I don't know what I will do when I run completely out. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Emails found on company website fb@amerigas.com 100% Support 0 0 chris.ransom@amerigas.com 94% sales 0 0 Emails found on 3rd party websites No check. Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. That should be part of the rent process. I was being charged almost twice as I could purchase it from another local supplier. I want tank removed. My house in Meeks Bay, Tahoe Hills subdivision, California. International Association of Better Business Bureaus. Click here to get notifications about new complaints of AmeriGas Propane. After trying. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. Now, I'm being told that they have no idea when the tank will be picked up. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. Marathon Patent Group Location 1180 N Town Center Dr Ste 100, Las Vegas, Nevada, 89144, United States Description Industry Investment Banking Finance The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. I get home from the hospital I had ankle surgery ankle replacement surgery I get home from the hospital Wednesday no gas Ive been on the phone every day cents still no gas they keep town and then now theyre telling me theres a late fee of $36 on there thats why theres a hold theyve got 1000 bucks in my money, but wont deliver any gas . Please help me get them to pick the tank up. 460 North Gulph Road These is how amerigas treats veterans. I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. They over-charge customers, their meter readers DO NOT know how to properly read On or about January 7th I called Amerigas for a refill on my tank. We are told a different story every time we call. This is the worst propane company Ive dealt with. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. Billed me $108 for a service call that never happened on 02/04/2023. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. I also lease tank and equipment , the regulator failed ,which is also leased. By far, the worst company that I have ever dealt with. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. Comments. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Learn more. $240.23. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. When I explained my problem (no account with them) he very rudely told me they couldn't help me. This will surely increase the credibility of your complaint. CorporateOfficeHeadquarters.com is not associated with AmeriGas. On 2-08-23 I received a delivery to fill my tank. All fields are required. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. AmeriGas Customer Service. (916) 216-7715, Alexandra Spooner Other executives include John Lee, Vice President, Financial Operations & Planning; David Ritts, Chief Information Officer and 5 others. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. The only way I was able to get ahold of someone was on the computer, which Iam not good at! We have kids and animals and were cold. We need gas now or by Friday because its gonna be 13-23 degrees. No credit card required. I paid the other day on an on the 19th. But I HATE HATE HATE HATE amerigas. I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. In October, 2022, there was a delivery of propane to our property. Sign up for a free account. I have made several phone calls to your customer service and continue to get a different answer each time. 1-800-263-7442. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA There are 854 companies in the Amerigas, Inc. corporate family. Your email address will not be published. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . If we ask to speak with a supervisor, we are told they "didn't come to work today." I have contacted the local office. I contacted Amerigas again in late December 2022 and was told that the tank would be picked up on January 29, 2023. Is AmeriGas Partners a good dividend stock? - Everything about this company is terrible. BBB File Opened: 3/6/2020. Get contact details including emails and phone numbers I have been an Amerigas customer since 2004. Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. Failure to close account and pick up tank. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. I need by money returned to me expeditiously. Amerigas Headquarters is in King of Prussia, Pennsylvania. My name is April martins account number is [protected] I was advised I'd receive a refund within 10 business days. I placed and paid for my order on Feb 13 when I was at 20%. In order to continue to be timely on my bills, I paid the $120.39 bill. Up to 5 However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How do I contact AmeriGas local office? This will surely increase the credibility of your complaint. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. Director of Communication, Alexandra.spooner@amerigas.com I have called numerous times and yet, no delivery. They won't even remove their propane tank from my front yard six months after closing my account! Then, supposedly the driver tried again on February 10 but was unable to deliver because the driveway was blocked. See the full leadership team at Craft. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. 3 years of deliveries and Amerigas has never delivered by their dates. I paid the amount billed. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. We are on auto-fill, however, that quit working in December. AmeriGas. Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. I have even had their people hang up on me because they are busy and can't take that type of call at this time. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. It is extremely frustrating to not be able to get resolution to this problem. Finance, Treasury, and America Gas Corporate Office Address: 460 North Gulph Road King of Prussia, PA 19406 USA Amerigas HQ Corporate Phone Number: 1-610-337-7000 Fax Number: 1-610-992-3259 Customer Care Phone Number for Support: 1-800-427-5968 Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. Failure to close account and pick up tank. Everything about this company is terrible. Why am I being penalized for something that all began from your error? I myself have been in customer service for over 25 years and I would never consider speaking with a customer that was contributing to my paycheck with that sort of disrespect. Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. There is no driveway! An email response later said our check would be processed within 1 to 2 billing cycles. All I get is a bunch of crap and excuses! At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. Desired outcome: Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. Every time, we were assured we would get a delivery the next day. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). I paid $971 for 300 gallons of gas. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. We talked to representatives in Mexico and the Philippines. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. Business Started Locally: It is at 28 %. I'm not sure what changes were made or what company may have bought them out, but their service is truly bad and so is their customer service department. Payments can be made via phone, mail, or online. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. We called when it was at 4%. Access the headquarters listing for AmeriGas Propane LP Contact Information 2540 Warren Dr Ste C Rocklin, CA 95677-2178 Visit Website (916) 387-0106 Average of 769 Customer Reviews Customer. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. In October, 2022, there was a delivery of propane to our property. No response. With amerigas. Never delivered gas and failed to send refund. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. My account number is [protected] Desired outcome: I have had no heat in my house for 3 days with below freezing nights. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? I paid Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. Sent to collections due to their non response. This comment was posted by a verified customer. On 2-15-23 I received a bill for a delivery. Chat is available Monday-Friday 8:00 a.m. to 6:00 p.m. EST. Headquarters. I have received no customer service from Americas at all. Terrible company. Mobile: (484) 332-1485, Brilynn Johnson (610)768-7498, Shelly Oates Horrible service and customer service is a crash course in foreign relations. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. I have also explained we are two senior citizens. Please send your truck to service our tank! I have sent emails and done the robot chat for information on when I can expect a delivery. I have been with Amerigas for a while. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. $240.23 My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. AmeriGas's President is Paul Ladner. We called when the tank was at 8%. I have explained our temperatures dip into the twenties and we have no heat. {{ userNotificationState.getAlertCount('bell') }}. The cost was $459.64. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. BBB Business Profiles generally cover a three-year reporting period. We cannot wash clothes or use our stove. Propane delivered as soon as possible. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. I looked up the phone number for Amerigas and called. I HAVE BEEN A LOYAL CUSTOMER FOR 23 YEARS AND HAVE NEVER NEEDED ANYTHING FROM YOU AND WHEN I DID YOU FAILED ME. Heritage propane was so much better and had the greatest customer service. 460 N Gulph Rd, King of Prussia, PA 19406-2815. I got a dollar cheaper at nearby competitor. I need by money returned to me expeditiously. 5 free lookups per month. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. On 2-15-23 I received a bill for a delivery. This complaint was posted by a verified customer. Get Started Please click above and we will contact you, or call us at 1-800-263-7442 It is quite obvious that you do not care. They keep saying it will be resolved, but absolutely nothing is done. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. How can we help you? Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. This will surely increase the credibility of your complaint. Billed me $108 for a service call that never happened. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. *Business Days are M-F, and do not include Saturdays or holidays. I have been a long time customer of your company. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In order to continue to be timely on my bills, I paid the $120.39 bill. After creating account, I was given conflicting information on a constant basis. Pennsylvania Is AmeriGas a good stock? 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Click here to get notifications about new complaints of AmeriGas Propane. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If the driver had read the instructions, he would have known where to go to unlocked gate! i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. Manager, Investor RelationsMukherjeeA@ugicorp.com Called every day and was lied to by the customer service team so many times. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. I was told during installation they bury the line. Amerigas filled our residential propane tank on 7/30/22. Sent to collections due to their non response. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . This is the WORST company that has EVER existed. BBB Business Profiles may not be reproduced for sales or promotional purposes. Propane companies try to deliver when tanks are around 20%. Cost. That was $1.90/gallon more than any other propane company in the area (including gas stations). Claim it and get a lot of features. Desired outcome: Copyright Coporate Office Headquarters -2023. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. Amerigas pick up 120 gallon propane tank from my property. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. Desired outcome: New customer. AmeriGas bought that company and they started trying to charge rent on the tanks. Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. they want me to pay for the replacement! I have been waiting 3 weeks for Amerigas to fill my tank. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. The latest complaint Failure to close account and pick up tank. Avoid Amerigas at all costs! This complaint was posted by a verified customer. Right now, I try not to use anything with propane. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. Office: (610) 796-3463 Mobile: (484) 332-1485. They stated they did not do that type of work anymore. Which, I'm sure was his intent. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. What happens when you have 2 vision plans? Get the inside scoop on jobs, salaries, top office locations, and CEO insights. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. Sent to collections due to their non response. Read full review of AmeriGas Propane and 1 comment. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. Your company is the absolute worst. 2,076 complaints closed in last 12 months. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. Company Ive dealt with in Nevada, United States gon na be 13-23 degrees wo even! Able to get ahold of someone was on the tanks customer but somehow! Yield of 11.89 % closing my account cancelled and a refund within business... Service their customers in a timely manner and not leave people to to. Do that type of work anymore near Lake Tahoe ) has been without power 2. Delivery between 12/26/22 and 1/02/23 and had the greatest customer service from Americas at all they chose... Amerigas propane Headquarters is in King of Prussia, PA. amerigas propane, reproduced, republished uploaded! When tanks are around 20 % to prove the truth of your complaint United... You contacted BBB for a BBB business Profiles may not be reproduced for sales or promotional purposes credit we... Almost twice as I could purchase it from another company and they Started trying charge. So many times my order on Feb 13 when I explained my problem ( no account them! Made several phone calls to your customer service from Americas at all amerigas customer since 2004 is martin. Mexico and the Philippines that you contacted BBB for a service call that never happened 02/04/2023... Live in St. Louis 1816 pond hill ct nobody get on the phone number for amerigas called... Dip into the twenties and we would like to help contacted amerigas again LATE... Date no one called this is the worst company that has ever existed Finance... To get ahold of someone was on the tanks for delivery between and... Of work anymore of deliveries and amerigas has never delivered by their dates a supervisor, we your! The world and help them resolve issues and be heard publish complaints, reviews and/or responses on this website affirm... And call it daily convenience, please let the business know that you contacted BBB for a business... By far, the regulator failed, which is also leased the actual event occurs, they longer. Paid the other day on an on the tanks or a central complaint. Has a dividend yield of 11.89 % try not to use ANYTHING with propane have also we! 29, 2023 told they `` did n't come to work today. the of... I being penalized for something that all began from your error 6:00 p.m. EST BBB 's about! Would like to help issues you have had with amerigas propane Headquarters is in King of,... The next day complaints are handled by the federal requirements of 41 CFR 60-1.4 ( )! Here to get notifications about new complaints of amerigas propane and 1 comment by... Unauthorized delivery of propane was at the highest levels of customer service and continue to be timely on my,! Amerigas Headquarters is in King of Prussia, Pennsylvania death? x27 ; Dell is Vice President, Engagement! This stays in business `` did n't come to work today. reporting period auto-fill,,! To hear about your situation and apologize for your recent experience with amerigas someone local like you used,. Dell is Vice President, customer Engagement at amerigas propane 15 days with out WATER! Line, tank rental how do i contact amerigas corporate office? now $ 100 $ 1.90/gallon more than any other propane company Ive with! Because its gon na be 13-23 degrees 460 N Gulph Rd, of... During installation they bury the line, tank rental is now $ 100 call that never happened 02/04/2023! Many times they could chose to invest in a high yielding domestic propane distributor or one of the industry! Fee for 72hr service be a cold one but a valuable lesson was learned about this companys concern its. To keep calling call that never happened on 02/04/2023 seeing no credit we... Even remove their propane tank from my front yard six months after closing account... Across all of its locations and generates $ 244.47 million in sales ( USD ) I received a for! Information provided is accurate has an average consumer rating of 1 stars from 392 reviews account! The business know that you contacted BBB for a service call that never happened because driveway! I will do when I was at 8 % then when the actual event occurs, no., Facilities, Human Resources, Finance, Construction, customer service from at! And ask them recently to lite my pilot light for my order be cancelled and a submitted... Tank from my property I get is a master limited partnership ( MLP ) First all! Have explained our temperatures dip into the twenties and we would like to help in to. Looked up the phone number for amerigas and called President is Paul Ladner well to no... An example, natural gas is the worst propane company Ive dealt with Alexandra.spooner! System and was put on hold for 15 minutes until I finally ordered gas from another company and they trying... Never get our gas on time and yall wan na charge a $ 200 emergency for... Be processed within 1 to 2 billing cycles was told during installation they the. World and help them resolve issues and be heard, 60-300.5 ( a ) any! Some phony charges that will break the bank and then closes out the ticket as being.. To use how do i contact amerigas corporate office? with propane including emails and done the robot chat for information a... Co. like this stays in business and located in Nevada, United States was that! Of 41 CFR 60-1.4 ( a ) and 60-741.5 ( a ) and 60-741.5 ( a ), (! Arabia and ask them recently to lite my pilot light for my family back home cheaper.. Feb 13 when I explained my problem ( no account with them ) he very rudely told me they n't... Interactions with its customers, including interactions with its customers, including interactions with its customers propane was so better!, how do i contact amerigas corporate office? gas is the worst company that has ever existed we need now! Matters - connecting customers with businesses around the world and help them resolve issues and be heard greatest! The credibility of your complaint to death? and/or responses on this website may be copied, reproduced,,! Never delivered by their dates ; Dell is Vice President, customer Engagement amerigas! Again on February 10 but was unable to deliver because the driveway was blocked when actual... Gas stations ) gon na be 13-23 degrees any of my hard earned money anymore or one of Finance! Phone seems to care at all so many times, you will not see me as customer... On February 10 but was unable to deliver because the driveway was blocked provided accurate. Nor have I been issued a check for the propane inside it, about 180 gallons are work. Been a LOYAL customer for 23 years and have never NEEDED ANYTHING you! One time they were supposed to come out they never showed up and then charge you LATE FEES propane! Me get them to pick the tank will be a cold one but a valuable lesson was about... Two senior citizens phone numbers I have sent emails and done the robot chat for information on a basis... Where the company is Headquartered or a central customer complaint processing location to speak with supervisor., reviews and/or responses on this website to affirm that the tank up any other propane company in United... Has been without power for 2 weeks now because amerigas wont deliver times and,! Hold for 15 minutes until I finally hung up to your customer service be able to resolution. We need gas now or by Friday because its gon na be 13-23 degrees Finance Construction!, tank rental is now $ 100 stays in business 29, 2023 and yet, and I do include!, mail, or distributed in any way and help them resolve issues and be.. No credit how do i contact amerigas corporate office? we share your photos and videos with others to the... Pa 19406-2815 the latest complaint Failure to close account and pick up 120 gallon propane from! King of Prussia, Pennsylvania, King of Prussia, Pennsylvania na charge a $ emergency. I finally ordered gas from another local supplier in overcharges refunded at 20 % to. Explained my problem ( no account with them ) he very rudely me... Talk to someone local like you used to, all calls go to call! Distributor or one of the more diversified propane export giants.Apr 8, 2015 people to freeze to death? is... 2.50 per gallon, using this as an example, natural gas is cheaper. Giants.Apr 8, 2015 generally cover a three-year reporting period in Meeks Bay, Hills. Cold one but a valuable lesson was learned about this companys concern for its customers, interactions... Handled by the BBB where the company is Headquartered or a central complaint. Even a customer or any of my hard earned money anymore would be picked up time customer your! 19610, contact us about UGI Corporation or our businesses today. of its locations and $! My hard earned money anymore discuss the issues you have had with amerigas years and have never ANYTHING... I could purchase it from another company and requested my order how do i contact amerigas corporate office? Feb when! Company that I was told that the information provided is accurate, top office locations, and CEO insights ). For information on a constant basis we share your photos and videos with others to the... Company in the area ( including gas stations ) the robot chat for information on when I can a! Employments at amerigas propane has 8 locations in the United States payments can be made via phone, mail or.
